Emergency

What to do in a plumbing emergency before we arrive

A burst pipe can do thousands of pounds of damage in minutes. These five steps limit it while an engineer is on the way.

13 July 20263 min readPremier Plumbing & Heating

1. Find and turn off the stop tap

Usually under the kitchen sink or where the main enters the property. Turn it clockwise. Do this now, before you need it, and make sure everyone in the house knows where it is.

2. Drain the system

Open all cold taps and flush the toilets to empty the pipework and reduce the pressure behind the leak.

3. Turn off the heating

Switch the boiler off at the controls. If water is anywhere near electrics, isolate the affected circuit at the consumer unit.

4. Contain what you can

Buckets, towels, and move anything valuable clear. Photograph the damage — insurers will ask.

5. Call a Gas Safe registered engineer

For gas leaks, do not use switches or naked flames. Open windows, leave the property and call the National Gas Emergency Service on 0800 111 999 first.

We run 24-hour emergency cover across Yorkshire and carry common parts on the van so most jobs are fixed on the first visit.

All articles

Get in touch

Ready to transform your home?

Request a callback